خدمات وسيط المملكة الإلكترونية

The application of electronic services for the Kingdom Mediator Corporation

For smartphones

Within the framework of implementing its strategic plan in its axis related to making the institution based on modern technologies, and engaging in the requirements of digital transformation in the performance of public utilities in general, and considering the added value provided by the use of modern technologies to the performance of the Kingdom's mediator institution, whether in terms of effectiveness, efficiency, or transparency Or improving the quality of services and proximity to the citizen;

Within the framework of the Kingdom's Mediator Corporation's endeavor to rise to the highest levels of communication and interaction with citizens and users, and in view of the utmost importance and the important space that has become occupied by the use of smart phone applications in communicating, providing information and exploiting it, the Foundation has prepared an application for its electronic services e-Wassit as a new perception intended to provide a group of Services for complainants and facilitate access to them.

This new information application provides many technical functions and capabilities that allow to benefit from a range of services provided by the institution on a 24-hour basis, seven days a week, and also enables data acquisition in real time according to the latest updates, in the various databases of the institution.

The services provided by the informatics application

Remote grievance recording service: or electronic grievance, as this service enables various complainants, whether citizens or foreigners inside or outside Morocco, to submit their grievances electronically through citizen space, and attach these grievances to various documents and Hajj approved in these grievances through personal accounts that enable tracking The various stages of grievance handling.

Grievance Tracking Service: This service enables access to information and the list of procedures taken in grievances submitted to the institution, whether at the central or regional level, through its regional or local representatives or its points of contact across the various regions of the Kingdom.

Service of the Right to Information: This service enables the various persons concerned by the requirements of Law No. 31.13 to submit requests to obtain the information authorized by the aforementioned law, without the need to travel to the institution, whether the requested information is available at its central administration or its regional representations.

Automatic initiative extraction service: This service enables the participation of various civil society bodies, professional bodies, departments and individuals in proposing topics that capture the interest of public opinion to be the subject of an automatic initiative by the mediator of the Kingdom.

Our website updates service: This service enables you to browse the various developments and activities of the Kingdom Waseet Corporation through the application and available on our website:

https://www.mediateur.ma/ar

The institution's addresses service: as this service enables you to find out the closest representation of the institution spatially by looking at the location of the plaintiff, and the application also provides contact information for various of these representations, and the coordinates of their geographical location.

Contact us service: This service enables you to communicate with the institution by phone or social media.

Our website:

https://www.mediateur.ma/ar